Reviews

  • They are my plumbing company going forward!

    This company has great customer service! I emailed them one night about getting estimates on several plumbing projects and immediately received a response the following morning. They immediately scheduled for someone to come out.

    I reached out to them after receiving ridiculous quotes from another major company in the area and I liked the reviews.

    The first representative was extremely nice and very helpful. He took time to answer all my questions and provided guidance in relation to estimates. He also provided some advice on some things I could do myself.
    He uncovered leaks under out sink related to garbage disposal being installed incorrectly by another plumbing company in area.

    I ended up scheduling appointment to get work done and they found an opening the next day, since I was getting parts. The second representative was equally nice and extremely helpful. So the company's customer service is excellent. They installed a garbage disposal for us and had to correct previous issues from other company.

    Here's why to try this company;

    1. They don't charge for estimates. Many other companies charge high rates just to provide estimates.

    2. There rates are reasonable. I receive a several quotes and they were significantly lower. I don't always go for the lowest rates, but in this case they were significantly lower.

    3. They seem like a very honest company who cares about their customers. They take the time to help you and answer your questions, even if it results in saving you money for doing the job yourself.

    4. They are extremely nice, professional and have excellent customer service.

    They are my plumbing company going forward!

    - Craig S.

  • You can’t go wrong with this company.
    I ran out of hot water and called on Wednesday. Todd stopped by and we talked over what would be done. The next day, Mark and Alex came and installed the new water heater. They were very nice and did a great job. Cleaned up everything after they finished. I have used Steve Jones Plumbing several times, and am always very happy with the outcome. There have been several different plumbers here, and all have been very professional and friendly. You can’t go wrong with this company.

    - Sue Wagner

  • Just a quick fix and $90 later he was done!

    I bought a new gas oven but it wouldn’t push flush to the wall because my gas line came out of the floor too far from the wall. The line came up through a hardwood floor in my kitchen and the piping is not accessible in the basement because my ceiling down there is finished with drywall. I called four plumbers to get an estimate and many of them mentioned the strong possibility of needing to at least tear up part of my hardwood floor, and likely my ceiling in the basement. I’m not knocking for doing that because it’s better than me not knowing! But what struck me about Steve is that he seemed confident that we could come up with a solution that wouldn’t involve those things.

    The plumber came out the day after Thanksgiving, looked at the gas line, and immediately came up with a solution that me, my husband and my father-in-law had not thought of. His solution was to cut off the pipe and turn it so the shut off valve faced a different direction, gaining us the two inches we needed to push the oven against the wall. No tearing up the floor or ceiling. Just a quick fix and $90 later he was done!

    He re-lit the pilot lights on my water heater and gas fireplace before he left. I was thrilled with the solution, the cost, and the fact that the company did something so simple and cheap when a less trustworthy company might have taken a far more expensive route.

    - Tracy Tramonte

  • They were diligent, respectful, and friendly. Plus, the finished price was precisely as bid.

    I selected Steve Jones based upon Angie’s List reviews and my gut sense from his website. He and his employees were ever-courteous, prompt, and able. Ours is an old house with cast iron pipes, yet Steve didn’t flinch in taking the job. He bid it and two of his plumbers completed it without issue. They were diligent, respectful, and friendly. Plus, the finished price was precisely as bid.

    A couple minor job complications were communicated to me in a responsible manner, but these related to the house and not workmanship. Again, the plumbers were spot on.

    Great guys, great price! I’ve already given Steve’s company name to several people for when they have plumbing needs. You won’t go wrong with his company!

    - Alan Pritz

  • He consistently went “above and beyond”.
    Hi Steve and Crew! I just wanted to thank you all for doing a great job on our bathroom demo/remodel. Joe did a great job on the site-I think he may be as picky as I am, which is a good thing :). He consistently went “above and beyond”. Whether it was staying extra hours, building the floating vanity, or trouble-shooting a leak in the other bathroom. He cleaned up every day at the end of the job, and thoroughly in the garage when the job was finished. I know the demo ended up being more than you bargained for, but you stuck with your bid, which I really appreciate. I highly recommend your work.

    - Judy Arnold

  • Just want you to know that you have some great guys working for you.
    Hi Steve, Just want you to know that you have some great guys working for you. Todd is very impressive-as I am sure you know, so is Jim. Thank you.

    - Elaine Schneider

  • Steve, we wanted to tell you how much we appreciate you wonderful service.
    Steve, we wanted to tell you how much we appreciate you wonderful service. You have been very professional, prompt and courteous in helping us with our kitchen remodel plumbing. We will definitely call you in the future with any plumbing needs and will gladly refer you to others.

    - Jerry and Kathy McRoberts

  • Great work!

    Thank you for your great work! I’ll be in touch when we’re ready for the finishing work.

    - Scot & Kathy Harris

  • They exceeded my expectations and I will definitely be calling them for all plumbing work in the future!
    Steve Jones Plumbing installed a new kitchen tap for us — handles, spout, and sprayer — after the old spout developed a leak in the neck. I called them on a Thursday and they scheduled the work for the next day, even though it wasn’t an emergency. The price was reasonable and the work was quickly and professionally done. We choose Steve Jones Plumbing because of a recommendation from a friend who had used them, and because of the excellent ratings they got on Angie’s List. They exceeded my expectations and I will definitely be calling them for all plumbing work in the future!

    - David Borcherding

  • Exceptional service, professional and prompt!

    Exceptional service, professional and prompt!!

    They always return the call if they are unable to take the call the first time.  Scheduling is super easy, and they show up on time (who knew this was possible?!)  They explain what they are doing, any risks (because yes, sometimes there are potential issues when you fix plumbing), and what they will do to resolve your issues.  I love working with them and will only use them.  I have tried to use those web apps with online booking systems, and not a single one off those actually responded to me for any of my projects.  I guess those people were thoroughly booked up and did not need to make any additional revenue.  The guys that come to do the work never oversell you or talk you into work you don't need done.  Super impressed with them!!!!  #RavingFan   #RavingCustomer

    - Jennifer V.

  • Todd and Dan were a pleasure to work with!

    I can't begin to say enough good things about Steve Jones Plumbing. In the 4-5 appointments it took to detect the problem, run new lines, wait for Duke energy (who btw might be the most incompetent company I've ever dealt with), and come back out and finish the job; they were always on time, communicated greatly, were extremely professional and I would hire them again tomorrow. Todd and Dan were a pleasure to work with!

    - Skip W.

  • Steve shares on his business website the quote "Plumbing with Integrity".  I know this to be true from the work he's done at my home.

    Steve Jones is a good guy. I met him a few years ago along with his beautiful wife.  We took at class together and we shared 6 Saturdays.  I learned about Steve and his dedication to his wife, family and job.  He shared the struggle of starting his business and the hard work that was required to run the business successfully.  Steve shares on his business website the quote "Plumbing with Integrity".  I know this to be true from the work he's done at my home.

    On two occasions I invited Steve Jones plumbing to come to my home.  

    One morning my family and I woke up and found the basement flooded.  It was on the weekend when plumbers are on-call and charge more.  I called Steve Jones plumbing and they immediately came over.  The problem was a failed sump pump.  While standing in 6 inches of water, the plumber was able to install a new pump. The work cost only a little more than a normal weekday charge.  Let's say at first we were panicked but when Steve Jones plumbing came out they gave us piece of mind when the water receded with the new pump working.

    On another occasion, I ask Steve Jones plumbing to come and move a rear spigot.  Steve Jones personally came out and discussed the project with me.  We discussed the need to relocate the spigot and install the water line so that later we could still finish our basement.  The quoted price was a great and we proceeded with the project.  The project started promptly on time as they said they would.  It was a little over 2 hours and the job was completed. I inspected the new copper pipes and spigot and everything looked great!  I made sure that the pipes were installed in a way I can later finish my basement. I am pleased with their work.  

    I know next time I have a plumbing issue or project I will call Steve Jones plumbing to get the job done quickly, correctly and within budget!